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TheRICHCOM.COM is here to
help you save your money on long distance and international calls. We are dedicated
to provide you with most affordable quality prepaid calling cards.
Although we evaluate each card that we carry, there are times that calling
cards may not meet your requirement. To help you judge better on which
card to buy, we provide a rating system that indicates the quality of the
calling card. However, this rating is strictly the opinion of
TheRICHCOM.COM and it should not be the only factor when considering for a
calling card. The quality of the calling cards varies on many factors, and
TheRICHCOM.COM will not be held responsible for any discrepancies between
the actual quality of the calling card and it's rating.
Procedure
for Shopping at TheRICHCOM.COM Customers
can visit and browse through our collection of affordable prepaid calling
card as they wish. If a customer desires to buy our products, just simply
add them into the shopping cart and check out when ready. Upon checkout, new
customer will need to fill in Personal Information such as name,
contact number, etc, and Credit Card Information, together with a password
to create a FREE account at TheRICHCOM.COM. As for the returning customers
by using the email address and password, the payment form will be
automatically filled in. Since
the PIN numbers are sent to the email address provided by the customer, it
is the customer's sole responsibility as far as the accuracy of the email
address is concerned. TheRICHCOM.COM will not be held responsible any
error or lost of PIN numbers due to the faulty email address. We will only use
the information provided by our customers to fulfill order (read here for
our Privacy Agreement.), and inform you of our
new products possibly be interested by you. Payment
Options TheRICHCOM.COM accepts the following payment
methods:
-
Visa
Cards
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Master
Cards
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Discover
Cards
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American
Express Cards
Delivery
Method PIN
numbers for the purchased calling cards will be shown as soon as the
credit card transaction is successful. A copy of the receipt is emailed to
the address provided within a few seconds. In case of any unforeseen
technical errors during transaction, please inform us at support@therichcom.com. It is the responsibility
of the customer to provide us with correct email address. TheRICHCOM.COM
shall not be held responsible for any mistaken delivery produced by
customer's false information. TheRICHCOM.COM also shall not be held
responsible for unauthorized use of PIN number; stolen or otherwise. Refund
Policy
REFUNDS AND EXCHANGES ARE APPLICABLE ONLY FOR UNUSED PINS
THERICHCOM.COM guarantees fitness of phone cards that we sell for up to 10 days from purchase date. In our dedication to customer loyalty, we do everything to ensure your satisfaction with your purchase. However, our refund and exchange policy is applicable to unused cards. Sometimes the rates can be different from the rate we state on the website due to the change from the card’s vendors side .If an automated message announces different amount of minutes from what we show on our website, please hang up immediately and contact us. Continuing use of the card at this point means that you agree to the use of the card with the announced amount of time/charge. In this case we cannot refund or exchange the card for you.
Refunds and exchanges are allowed under following terms and conditions:
- If you use the pin accidentally or intentionally after we exchange or refund , your credit card will be charged automatically equivalent to the purchase amount in addition to processing fee, surcharges and any other applicable fee.
- Exchange of the pin has to be equal or less than the selling price of purchased pin.
- Processing fee, surcharges and other applicable fee is non refundable.
- Restocking fee of $1.00 per transaction will be deducted from the total amount to be refunded or exchanged.
- Some products are non-refundable or non-exchangeable due to the maintenance fee charged on pin activation.
- Pins purchased under any special offering or clearance will not be applicable for any refund or exchange.
- Exchange of any pin has to be with the pin of same face value.
Others
Product images shown on this Web Site are only the representations of the
actual products. Whilst every care is taken into the design of this web
site, TheRICHCOM.COM and its operators shall not be held responsible for any
inaccuracy or omission.
TheRICHCOM.COM will attempt its best to fulfill orders placed by
customers. In the event that an ordered product is not available,
TheRICHCOM.COM will notify the customer either through phone or email,
together with the substitutable product information for the user's
confirmation.
TheRICHCOM.COM
assumes that the customer understands the terms and conditions stated on
this page before making a purchase, and TheRICHCOM.COM reserves the right
to refuse service to anyone.
Prices and Special Deals quoted on TheRICHCOM.COM are strictly applicable
to this Internet Online Service only and are subject to change without
prior notice. Special offers are valid while stock lasts.
Disputing a transaction with your credit card company without contacting our customer service & support department may result in
termination of your account and/or processing & handling fees being charged to you.
Knowingly making a false claim* may constitute a violation of 18 U.S.C 1001 or other federal, state, or local criminal statutes,
and may result in imposition of a fine or imprisonment or both.
Any legal fees resulting from such false claim or dispute will be held liable to you.
*False claim is defined as follows:
Purchasing phone cards and claiming as an unauthorized transaction.
Using exchanged or refunded phone cards.
And any unauthorized use of card that does not belong to you
Terms and conditions for Charge back
Charge backs are not considered a way of refunding. If you should have any issues WHATSOEVER with charges on your account that have been reflected on your credit card statement, YOU MUST do all that is possible within your means to resolve this directly with TheRICHCOM.COM and without the Bank intervention. It is further understood by you that with this agreement TheRICHCOM.COM has every intention and resources to resolve this with you in the best possible way. The cost of these actions to both the client and the TheRICHCOM.COM is intolerable and can and MUST be avoided at all cost.
Customers who prematurely issue charge backs for non-delivery of Pins, order cancellation, refund, exchange, etc. without working through us within our policies/timeline are liable for additional administrative fees. If you initiate a chargeback and we are successful in reversing it, you will be charged applicable administrative fees of $25.00 per charge back .In addition to it each dispute penalty will be added on to the entire outstanding balance. Customers who use this site concedes to the terms and conditions stated in this page.
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