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Thursday, May 25, 2017
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Shopping Agreement

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


TheRICHCOM.COM is here to help you save your money on long distance and international calls. We are dedicated to provide you with most affordable quality prepaid calling cards. Although we evaluate each card that we carry, there are times that calling cards may not meet your requirement. To help you judge better on which card to buy, we provide a rating system that indicates the quality of the calling card. However, this rating is strictly the opinion of TheRICHCOM.COM and it should not be the only factor when considering for a calling card. The quality of the calling cards varies on many factors, and TheRICHCOM.COM will not be held responsible for any discrepancies between the actual quality of the calling card and it's rating. 

Procedure for Shopping at TheRICHCOM.COM

Customers can visit and browse through our collection of affordable prepaid calling card as they wish. If a customer desires to buy our products, just simply add them into the shopping cart and check out when ready. Upon checkout, new customer will need to fill in Personal Information such as name, contact number, etc, and Credit Card Information, together with a password to create a FREE account at TheRICHCOM.COM. As for the returning customers by using the email address and password, the payment form will be automatically filled in.

Since the PIN numbers are sent to the email address provided by the customer, it is the customer's sole responsibility as far as the accuracy of the email address is concerned. TheRICHCOM.COM will not be held responsible any error or lost of PIN numbers due to the faulty email address.

We will only use the information provided by our customers to fulfill order (read here for our Privacy Agreement.), and inform you of our new products possibly be interested by you. 

Payment Options

TheRICHCOM.COM accepts the following payment methods:

  • Visa Cards

  • Master Cards

  • Discover Cards

  • American Express Cards

  • PayPal

Delivery Method

PIN numbers for the purchased calling cards will be shown as soon as the credit card transaction is successful. A copy of the receipt is emailed to the address provided within a few seconds. In case of any unforeseen technical errors during transaction, please inform us at support@therichcom.com. It is the responsibility of the customer to provide us with correct email address. TheRICHCOM.COM shall not be held responsible for any mistaken delivery produced by customer's false information. TheRICHCOM.COM also shall not be held responsible for unauthorized use of PIN number; stolen or otherwise. 

Refund Policy

 

REFUNDS AND EXCHANGES ARE APPLICABLE ONLY FOR UNUSED PINS

THERICHCOM.COM guarantees fitness of phone cards that we sell for up to 10 days from purchase date. In our dedication to customer loyalty, we do everything to ensure your satisfaction with your purchase. However, our refund and exchange policy is applicable to unused cards. Sometimes the rates can be different from the rate we state on the website due to the change from the cardís vendors side .If an automated message announces different amount of minutes from what we show on our website, please hang up immediately and contact us. Continuing use of the card at this point means that you agree to the use of the card with the announced amount of time/charge. In this case we cannot refund or exchange the card for you. Refunds and exchanges are allowed under following terms and conditions:
  • If you use the pin accidentally or intentionally after we exchange or refund , your credit card will be charged automatically equivalent to the purchase amount in addition to processing fee, surcharges and any other applicable fee.
  • Exchange of the pin has to be equal or less than the selling price of purchased pin.
  • Processing fee, surcharges and other applicable fee is non refundable.
  • Restocking fee of $1.00 per transaction will be deducted from the total amount to be refunded or exchanged.
  • Some products are non-refundable or non-exchangeable due to the maintenance fee charged on pin activation.
  • Pins purchased under any special offering or clearance will not be applicable for any refund or exchange.
  • Exchange of any pin has to be with the pin of same face value.

Others
Product images shown on this Web Site are only the representations of the actual products. Whilst every care is taken into the design of this web site, TheRICHCOM.COM and its operators shall not be held responsible for any inaccuracy or omission.

TheRICHCOM.COM will attempt its best to fulfill orders placed by customers. In the event that an ordered product is not available, TheRICHCOM.COM will notify the customer either through phone or email, together with the substitutable product information for the user's confirmation.

TheRICHCOM.COM assumes that the customer understands the terms and conditions stated on this page before making a purchase, and TheRICHCOM.COM reserves the right to refuse service to anyone.

Prices and Special Deals quoted on TheRICHCOM.COM are strictly applicable to this Internet Online Service only and are subject to change without prior notice. Special offers are valid while stock lasts.

 
Disputing a transaction with your credit card company without contacting our customer service & support department may result in termination of your account and/or processing & handling fees being charged to you.
Knowingly making a false claim* may constitute a violation of 18 U.S.C 1001 or other federal, state, or local criminal statutes, and may result in imposition of a fine or imprisonment or both.
Any legal fees resulting from such false claim or dispute will be held liable to you.

*False claim is defined as follows:

  • Purchasing phone cards and claiming as an unauthorized transaction.
  • Using exchanged or refunded phone cards.
  • And any unauthorized use of card that does not belong to you
  • Terms and conditions for Charge back
    Charge backs are not considered a way of refunding. If you should have any issues WHATSOEVER with charges on your account that have been reflected on your credit card statement, YOU MUST do all that is possible within your means to resolve this directly with TheRICHCOM.COM and without the Bank intervention. It is further understood by you that with this agreement TheRICHCOM.COM has every intention and resources to resolve this with you in the best possible way. The cost of these actions to both the client and the TheRICHCOM.COM is intolerable and can and MUST be avoided at all cost.

    Customers who prematurely issue charge backs for non-delivery of Pins, order cancellation, refund, exchange, etc. without working through us within our policies/timeline are liable for additional administrative fees. If you initiate a chargeback and we are successful in reversing it, you will be charged applicable administrative fees of $25.00 per charge back .In addition to it each dispute penalty will be added on to the entire outstanding balance. Customers who use this site concedes to the terms and conditions stated in this page.


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